Freedom of information

The Freedom of Information (Scotland) Act 2002 and Environmental Information (Scotland) Regulations 2004 gives you the right to ask for information we hold.

Remarkable’s Guide to Information & Publication Scheme

Information we already publish, or intends to publish, is detailed in our publication scheme. We have adopted the Scottish Information Commissioner’s Model Publication Scheme. This can be viewed on the website of the Scottish Information Commissioner. In adopting the Model Publication Scheme, we have produced a ‘Guide to Information’ which explains what information is available, how to find it and what charges may be applied. Please contact us if you would like to request a hard copy

How to make an information request

If the information you want is not in our publication scheme, you have the right to request it from us. A request for information should be in writing or in another recordable format and include:
  • your name;
  • contact details so that we can respond (an email address will do); and
  • a description of the information you would like us to provide.
Requests should be made by post to:
The Freedom of Information Officer
Apex 3
95 Haymarket Terrace
EH12 5HD

Or by email:

Please be as specific as possible about the information you want, as this will help us to find it for you. We are obliged to reply promptly and in any event within 20 working days. A charge may apply to some information requests as set out below.

We may withhold information under one of the exemptions to the Freedom of Information (Scotland) Act, we will tell you why and give you details of how to appeal request a review if you are not satisfied with how your request has been handled. Requests for review should be made to the Chief Executive of Remarkable in the first instance. If you are not satisfied with the way your review has been handled you can ask the Scottish information Commissioner to investigate further.

Scottish Information Commissioner
Kilburn Castle
Doubledykes Road
St Andrews
KY16 9DS

Telephone: 01334 464610
Fax: 01334 464611

Please note that if you want to request information about yourself (personal data) then this should be done by way of a subject access request under the Data Protection Act 1998. Subject access requests should also be sent to the contact details above and Remarkable will normally require proof of identity and £10.

How we charge for information

This relates to information which we does not routinely publish, but which you can request from us.

We do not charge for:

(1) the time it takes to decide whether we hold the information you asked for
(2) the time it takes us to decide whether the information can be disclosed.

Charges may be made for
(1) the staff time taken to locate and retrieve the information and
(2) for providing it to you.

Charges are calculated on the basis of the actual cost to us of providing the information. Staff time is charged at the average hourly rate of pay for the grade(s) of the staff responding to the request, up to a maximum of £15 per hour per member of staff.

We do not charge for information which costs less than £100 to provide to you. Where information costs between £100 and £600 to provide to you, we may ask to you to pay 10% of the cost of providing it. Where information costs over £600 to provide to you, we may refuse to deal with your request or may ask you to pay the additional cost over that amount in full.

If we indented to make a charge we will contact you to issue a Fees Notice before we sent any information. The Fees Notice will set out the charge and how it has been calculated as well as how to pay it. If we do not hear from you within 20 working days of issuing a Fees Notice we will assume that you have withdrawn your request.